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Shipping Policy

Shipping Policy

Last Updated: 01.02.2022

Thank you for shopping with SOLT Cosmetics. We aim to provide a smooth and timely delivery experience for all our customers. Please review our shipping policy below:

1. Shipping Locations

We currently ship to locations within [Country/Region] and selected international destinations. Shipping availability may vary based on your location.

2. Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

  • During peak seasons, processing times may be extended.

3. Shipping Methods & Delivery Time

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within [X] to [Y] business days.

  • Express Shipping: Estimated delivery within [X] to [Y] business days.

  • International Shipping: Delivery times vary based on destination and customs clearance.

4. Shipping Charges

Shipping costs are calculated at checkout based on the destination and selected shipping method. Free shipping may be available for orders above a specified amount, as mentioned on our website.

5. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions to track your shipment.

6. Delayed or Lost Shipments

While we strive to ensure timely deliveries, delays may occur due to unforeseen circumstances such as weather conditions, customs delays, or carrier issues. If your order is delayed beyond the estimated delivery time, please contact us at [Customer Support Email].

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. We are not liable for orders shipped to incorrect addresses provided at checkout. If an order is returned due to an incorrect address, the customer may need to cover additional shipping costs.

8. Damaged or Missing Items

If you receive a damaged package or your order is missing items, please contact us within [X] days of delivery with photos of the package and products for prompt assistance.

9. Customs, Duties & Taxes (For International Orders)

International orders may be subject to customs fees, duties, or taxes imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping fees paid at checkout.

10. Contact Us

For any questions regarding our shipping policy, feel free to reach out to us at:

Thank you for choosing SOLT Cosmetics!