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Refund and Returns Policy

Refund Policy
Effective Date: 01.02.2022

Thank you for shopping with SOLT Cosmetics. We value our customers and strive to provide high-quality beauty products. Please review our refund policy carefully before making a purchase.

1. No Refundable Products

Due to the nature of cosmetic products and hygiene concerns, we do not offer refunds on any purchased items. All sales are final.

2. Damaged or Defective Items

If you receive a damaged or defective product, please contact our customer support team within [X] days of receiving your order. To process your request, kindly provide the following:

  • Order number

  • Clear photos or videos of the damaged item

  • A brief description of the issue

Upon review, we may offer a replacement or store credit at our discretion.

3. Order Cancellations

Orders cannot be canceled once they have been processed and shipped. If you wish to cancel your order before shipping, please contact us immediately at [insert contact email].

4. Exchanges

We do not offer product exchanges due to hygiene reasons. However, if you receive an incorrect item, please notify us within [X] days for a resolution.

5. Lost or Stolen Packages

SOLT Cosmetics is not responsible for lost or stolen packages. If your package is marked as delivered but you did not receive it, please contact the carrier to file a claim.

6. Contact Us

If you have any questions about our refund policy, feel free to reach out to us at:

We appreciate your understanding and thank you for choosing SOLT Cosmetics!